Refund Policy –Healin
At Healin, we strive to provide high-quality Ayurvedic medicines and ensure your satisfaction with every purchase. Please read our refund policy carefully before placing an order.
1. Eligibility for Refunds
We accept refund requests only under the following conditions:
- The product delivered is damaged, expired, or incorrect.
- The package is unopened, unused, and in original condition.
- The request is made within 7 days of delivery.
2. Non-Refundable Items
Refunds will not be issued under the following circumstances:
- Change of mind after the order is shipped.
- Products that have been opened, used, or tampered with.
- Personalized or specially ordered items.
- Products damaged due to improper handling or storage after delivery.
3. How to Request a Refund
To initiate a refund, please email us at [your email address] with the following details:
- Order ID
- Reason for refund
- Photos of the product and packaging (if damaged or incorrect)
Once your request is reviewed, we will notify you of the approval or rejection of your refund.
4. Refund Process
If approved, your refund will be processed within 7–10 business days, and the amount will be credited back to your original payment method.
5. Return Shipping
If a return is required, we will provide instructions. Customers may be responsible for return shipping costs unless the error was ours.
6. Contact Us
For any refund or order-related inquiries, please reach out to our customer support team at:
📧 info@healin.store
📞+91********23